We shipped a package to our customer in Aus. the package was meant to be delivered on 31/10 latest, UPS advised us that there was some delays and it would land 01/11 . 01/11 comes and still nothing . Tracking does not update and each person tells you a new story. john in customer service seems to know what's going on but his colleagues call him a liar and don't seem to have access to the same screen john has access to . Johns managers even don't know what John is on about.... Seems like john like to mislead customers !!!! They now say the package was lost and then found but no movement or info showing on tracking with last scan being 27/10 in Germany ! They now tell us to take it up with UPS Germany as they UPS Australia are not the same company. They take no ownership over there own mistakes and false information and pass you back and fourth between country's and reps. I for one have had enough of UPS BS and will be making as much noise as its needed to get the package found and delivered, After all john said he sees its about to depart and land in Aus on 01/11 - 02/11latest. Wonder what special system John has that no one else in UPS can see! Will be emailing HQ and every investor to see why no one else but john can use this system!