I was told a package would be delivered today between 1145 and 1545 and so I booked a day off work and I waited in all day. In doing this I lost a day's business as I am a self employed tradesman. Nothing was delivered. In going onto their online tracking system their note says 'GB The receiver was not available at the time of the final delivery attempt. 2022-11-14 14:18:57' This is blatantly a lie. Phoned UPS who wouldn't give me a manager's name or a customer complaint number, just the generic customer service number. Awful service. They then phoned me this morning to again promise the package would be with me today. I gave them my neighbour's number to deliver to. again they failed to show up yet their tracking system says they attempted to deliver. Complete liars. The UK Ombudsman won't cover this type of retail service. I have lost money as the supplier (in China) says they faithfully handed over the goods to UPS. UPS are at fault here.