Sitting here trying to find the words to describe UPS and I can't because the English words are not strong enough to describe this pathetic 'courier service' . Simply then , they are awful . I sent 4 packages last August . 2 were smashed and 2 lost ( eventually found 4 weeks later) For the damaged parcels they claimed I didn't package them correctly . Oh yes I did, as I always have with extra padding . You can see that there was a blunt impact on one side of the damaged packages. Even my customer witnessed them being pulled out from other a ton of other parcels in the UPS van . Not only did they 'pass the book' on the damages they also charged me for putting down the incorrect size . My sizes were out by 2 cm on one side and 9cm on the long side which was 30 inches in total . They also charged me an 'audit fee' and for their finale they sent the damaged frames back to me duplicating all their fines, penalty fees audit fees and surcharges. Amounted to about €200 . Needless to say I have been emailing and emailing and phoning and emailing but no response. Eventually I went on twitter and publicly described these events . This made them reply ok but they are just bog standard replies and each time its by a different person. Unfortunately I had left my credit card details on my account with UPS and they just helped themselves . So my advice for you going forward is to remove all details of your account from them ( thats if you really want to continue using their service) because as soon as something goes wrong they will rob you in cold daylight. I haven't let up on recovering these charges and I will continue to send public tweets until they refund me.