This company does not care about any special needs or medical issues. They allow the drivers to dictate what they will and will not do to assist people in terms of delivery options. I tried to meet the driver to pick up an emergency package for use with our special needs daughter and mother with parkinsons only to be told the driver did not want to do this so I just had to wait even though they confirmed he was within 10 mins of me. They also would not confirm the package would be here before 5pm. They had what needed to aid special needs members of our family and held it hostage instead of being helpful and caring. They have lost all since of soul and right and wrong.