As with everyone else here, I wished there was a negative negative negative star to give UPS. I negotiated charges for a package coming from US. I paid this negotiated charges over the and the operator clearly reassured me that my package will be delivered without any issues. She lied, I had my neighbor help me with delivery. When the delivery driver came, he forced my neighbor to pay the full charges - again of $122.13. If my neighbor didn't, he wasn't going to give him the package. So basically they now double charged me for the delivery. I have fighting since September 2022 to get them to refund me the $122.13. I called right away, this is going to be conversation #1, a male operator. Who stated he was having the refund processed and will take 5 business days. You guessed it, 5 business days came and gone. Conversation with male operator #2. He now say it takes 3 to 4 weeks to process. Now none of the two operators gave me a reference number. I thought this was strange. So I called back early November 2022. This is conversation with female operator #3. Had a heated conversation and promised to have it processed within 5 business days. Got a reference #. Yes you guessed it. No refund. Called for the 4th time. Stated they were only refunding me the negotiated charges and the charge of $122.13. I had a very heated conversation and said he was processing it for $122.13. Again 5 business days. Got a different reference #. Yes again, no refund. Conversation #5 last week. Another heated conversation as she said it will not be for $122.13. Demanded to speak to her manager or supervisor. Yes you guessed it, none available. At end she stated she was going to process the refund for $122.13. Yet again with a new reference #. Yes, no refund. It is now 7th business days. They were quick to take my money. But having to fight hard to get it back. WTF is wrong with this company. Why is the Canadian government still allowing them to be in business. They lied and commit fraud and yet they still continue business as usual without consequences.