I remember when ups used to be up there as 1 of the best courrier services, sadly from my experience that is no longer the case, Ups driver you are an absolute joke. To claim you attempted to deliver 3 times but nobody was home. The lady in question is a pensioner. She sits by her window back & front all day & doesn't leave her home, she has perfect hearing & absolutely no delivery was attempted. My pensioner friend is unable to leave her home due to anxiety. So rely's on deliveries for everything. The package she is waiting for is a mattress that she has originally ordered almost 2 months ago, but has so far still not received. people who can't go out depends your drivers doing a good job. As a courier it is your job to make these transactions as stress less as possible rather than the nightmare experience you provide with no way of getting immediate support unless you're willing to pay the £6 average call costs. Avoid at all costs! If your driver had made delivery attempt why did he not get proof? Or leave a call card. He lied that's why!!! If I could give you 0 stars I would.