Absoloute Joke of a Company. Incompetent, Liars. Christmas Present for Daughter Shipped on 10th December.. First UPS lost it then apparently found it again and gave me a delivery date of 19th December but now it says its stuck in customs (despite me having COD Duty Fees on it) pending additional info.. and they have cited a delivery date of December 28th which is more BullS*it... because this will change too no doubt based on what other customers have said in reviews. Neither myself or the sender have heard anything further on this.. their customer support is utterly useless, reading from a script, constantly repeating themselves and the saying they raise a case and escalated but nothing happens.. Avoid at all costs.. I used DHL for another Shipping same route and it arrived within 2 Days.. UPS I hate you.