On 12/17 I found a note of my door for missed delivery, of which I knew nothing prior. It also was stated that the signature was required, which I also didn't know anything about. And apparently in UPS's view, people don't work; they just sit glued to the door waiting for somebody from UPS to knock on the door one day. After a long conversation that same day with the call center rep. the delivery was rescheduled for 12/24. On 12/19 I upon coming home from work I found another notice of missed delivery with the treat to shop my package back to sender, if the third delivery is not accepted. UPS makes their own schedules as convenient for them and expect you to sit and wait all day for them to show up as it works for them. I call again to question why there was a delivery on the 19th, when 3 days prior it was scheduled for 24th. I was assured by the customer service rep. that the rescheduled date was indeed 24th. On upon checking their website and tracking the package, I discovered that the third delivery was scheduled for 12/20! And that is after two prior phone confirmations for 12/24. Once again, I was reassured that I will get my package on 12/24, delivered to my house. On the 24th I was under house arrest all day waiting for the delivery as schedule and confirmed by 3 call center reps. And it never happened!!! At 7pm I contacted UPS again and was informed that according to their system, I requested for the package to be held for self pickup. This was a Christmas present for my 10 year old son! Talking to that rep was like taking to a brick wall, which at the end wished me Happy Holidays. That is not to mention the other scam that UPS runs these days: if you miss the first delivery at their convenience and try to reschedule, so that you make arrangements to be there, UPS will scam you for an additional change of $12.