Worst experience from any company in my entire life. Incompetent staff that can’t even write down an email, I must of read it out 10+ times. Telling them a 18 digit ups tracking number with letters in it was almost comical. Perhaps employ people who speak English or atleast can understand a bit. Voicemails they leave that you have zero chance of understanding what they say. Biggest joke is I paid extra for ups express delivery to arrive in time for Xmas still not got it now and no idea if it will ever arrive? Been messed about with delivery dates several times waiting in just to have it move last minute to the next day. As long as I live I will never use UPS ever again! Not even if they paid me .