THE WORST DELIVERY COMPANY !!! SCAMMERS The worst delivery company ever with useless customer service!!! I made a Gift for my sister wedding an expensive AIR FRIER. The wedding was in Portugal. Unfortunately she already bought the same so we have to send it back in UK for refund. And this is where my "GREAT" experience with the WORST DELIVER COMPANY begun. I have ordered postage label with collection from Portugal and deliver to UK. In the postage label I have add value of the item and extra insurance. The UPS collected the item from Portugal and they lost the package somewhere. I have contacted them and they told me "the parcel has been lost". I said ok, it can happened and my nightmare with UPS ''GREAT" customer service begun. I have ordered the label as guest from them website but you are unable to make a claim if you don't have account. I made the claim from my UK account with explaining everything but I was't able to add Portugal address for the collection as a started point because every time I got the message from UPS "GREAT" website "YOU HAVE TO ADD VALID UK ADDRESS". This doesn't make any cense but this was the only way to continue. I have contacted them many times Customer Service and they were very unprofessional. At end I paid UPS 34£ service for delivery and the lost item for 240£ . TOTALY LOST 274£. You can use UPS but it will cost you and they will lost your parcel and not take responsibilities because are SCAM COMPANY !!!