Wort service ever. I used UPS for sending a pack to my family in Italy and from the beginning was a total disaster. Following all the guideline for the package preparation , at the moment of the collection the driver LOST my invoice I gave him, and from that moment has been a atrocious experience. Lost my document the package is been delayed and stopped for 4 times , forcing me to do a lot of call to the call centre that was unable for 21 calls to help me. After all this time lost, tat was not update on the package, is been stopped in Uk, France, Italy ( 3 times) because they said don't have the paper that they lost it. after all of it they charge me for a ridicules amount of fee for importation, that you must paid otherwise, like my case, will delayed the package for days. Once all this disaster was horribly finished, they took money from my account without permission or communication for a package penalty that was not existing and after report to bank and them I'm waiting for a refund so Cleary a Froud. Costumer service is horrible, the app is absolutely USELESS no tracking , no responsibility, not work ethic at all I will never use it again and I will make sure no one of the people i know will do either. NEVER AGAIN