UPDATE So today is 22nd March 2023, we were told yesterday that the package was on a plane to Italy, and this morning we are told that the package is still in the UK, lawyers have been instructed, it is such a ridiculous mess, UPS have now caused us more stress and consistently lied, it is just such a logical fallacy that a business can trade like this. We are currently enduring with UPS. There has been zero communication with our parcel, they never picked up on the day they said, the parcel is still in the UK and I have travelled out to Italy and I am now stuck here until it arrives and I have a wife and newborn at home. I was given assurance from the depot in Exeter that the package would be in Italy on the 15th we are now on the 20th. The level of incompetence is astounding if not comedic, they just do not seem to have a clue what they are doing. I completely accurately all of the forms online and I have consequently spent many hours correcting their errors. This has brought great stress to me and my wife, and had I not chased then I have no idea where we would be now! Just don’t use them, if everyone boycotted these companies they would through commercial pressure have to improve. Once this saga is over I will speak with my legal team about recovering the extraneous costs due to prolongation. UPDATE: So the saga persists! I have been continually and consistently lied to by UPS, I have been told it has been cleared and then not, that I need to provide information that they have and then apologised for now on 5 consecutive occasions. I have been promised several calls back and nothing. This is now unfortunately been escalated to our legal department which just feels so unnecessary. If they were even able to give some context to what the issue is and a realistic outside time then we can work with this, but even now as of 10:22 gmt the online system tells me that the delivery will be today however when I call UPS they tell me no chance and that the package is STILL in the UK, it is disgusting