I heard UPS is one of the worst couriers to deal with. I purchased a jacket from Carhartt who, unfortunately, uses UPS as their courier. The morning of the delivery I cracked the door open to let the delivery person know I was home. Better yet, I stayed by the door when it was supposedly being delivered. I got the notification that it was delivered and it never showed up. I checked the address and it was correct so I called UPS and they did nothing to help me. I read other reviews which said UPS drivers are known to STEAL packages... I'm positive the driver saw that the package was from Carhartt and never delivered it so he could keep it for himself. I lost $350 and UPS did nothing for me. At least hold your drivers/criminals accountable.