I ordered an expensive silk scarf from Italy. I heard nothing for two weeks, and when I used the tracking facility of the Italian courier (Spedire) it said that the item was with UPS and that there was duty unpaid. I duly rang up UPS and paid the duty by credit card over the phone. Every day since then, the site shows the duty as unpaid, the driver did not pick up the item because of unpaid duty, I would ring UPS and they would confirm that duty had been paid and that the item would be delivered "tomorrow". The next day exactly the same thing would happen. Clearly the despatch department never talks to the accounts department and the parcel is stuck in a bureaucratic loop which it is impossible ever to break out of. This has been going on for weeks and I have still not got my scarf. Can I urge alll sellers and shippers never, ever, ever to use this company.