Horrible experience! I shipped a 401 k rollover check through UPS. I realized they lost my check 10 days later. Tried following up for another couple of weeks. They told me the check was lost and I needed to file a claim. Meanwhile I had to cancel the check and ask my old 401 k provider to issue a new one. UPS made me run in circles between the store and their customer service to resolve the claim I filed. I visited the store at least 4 times. And called and emailed their customer service a couple of times each. 15 days after the check was reported as lost, UPS found and delivered the now cancelled check. Which created more issues for me with my new 401 k provider who deposited it and then had to revert the payment. I am still sorting out this issue. However, UPS at their end, very casually closed my claim with no resolution. They didnt even pay me pack the shipping charges they charged me for a package they lost. Let alone reimbursing me for the trips to their store and the trouble they put me through cancelling and re-issuing checks.