I had a package that was shipped using UPS and the whole process was the bain of my existence. To start, they said my package was delivered- it was not, after calling customer support they said because the address number was incorrect it was undeliverable (not delivered as originally stated). I updated the address number and was told by EOD my order would be updated with a new delivery date. This never happened. After a week of waiting, I once again called customer support to find out they planned to ship my package back to the sender. I was able to stop the package where it was for a pick up. I had to drive across town where my package was only to be told they'd misplaced my package and would call me when they located it. As this was a Friday and I was going to be out of town on a vacation Monday they took my information and told me they'd call when they found it and TRY to hold it if it showed up while I was gone. That was 2 weeks ago! Fun thing- when I attempted to call the direct number for that location the phone line was busy and disconnected me. Called customer service AGAIN for them to tell me the package was returned to the sender (while I was on vacation) and that I would have to contact the sender for my package now. To say everything went wrong is an understatement. This was extremely frustrating, so much so that I'm here writing this review, I've never written a bad review in my life but THIS?! Unacceptable! If you can avoid ever dealing with UPS, I strongly encourage you to!