UPS are useless. I’ve had the most frustrating experience trying to receive my package from Schuh. The delivery person lied stating they tried to deliver my package a day before it was expected, however I was indoors the whole time. The delivery person didn’t leave a calling card like they stated. I’m assuming it’s because thy never actually came to my address. The package then gets left at a shop 15minutes away. I call UPS and speak to an unhelpful agent who speaks like an automated bot. He stated that UPS would collect it from the shop and it will be delivered to me within 2 business days. The next day I recurve an email stating that my package has been returned to Schuh. What a joke. This company is not fit for purpose.