Importing goods to the UK, Total cost of goods £370 - custom fees from UPS £397 this custom fee is higher that the cost of the goods. This is surely an error, I have been trying to get this resolved since the 3rd of may with 4x emails sent to the relevant department email address has been supplied to me by the call handlers for the invoice quires, Today is the 16th this is 13days and no reply. I have phoned at least 10x to either get hung up on when asked to speak with management or to be told they will give the team a nudge to get a replay to me which does not happen. Even tho UPS cannot reply to my emails they have been able to contacted my supplied and said if I do not pay this bill by the 17th they will either send item back to sender or they will destroy the items. **I do not recommend UPS to anyone ask your suppliers to use FedEx or any other shipping company as this is beyond a joke..** To try and prevent this issue happening again, I have asked all of our suppliers out side of the UK to not use UPS as they are incompetent as a delivery service. I am loosing money per day as this is raw material for a product that we make that we cannot sell due to no material to produce this product..