Trustpilot reviews Thanks for your review! UPS UK Add photo Your review is pending.Read less It may take up to 2 hours to appear on Trustpilot. Learn more Ebrahim T 2 reviews GB Rated 1 out of 5 stars WORST DELIVERY SERVICE COMPANY IN THE HISTORY of MANKIND I bought a mattress from Emma that was to be delivered on Tuesday. I've received an email from UPS saying that the item will be delivered on Tuesday. Unfortunately no delivery. Then another email on Wednesday that the item will be delivered on Wednesday. Waited all day & no delivery. Then I called UPS on Wednesday evening and they then tell me that my whole address was not printed on the label because of which delivery couldn't be completed. Funny thing is the gentleman who does the deliveries in my area has been doing deliveries for some years. Customer service then took my full address & informed me that I will receive the item on Thursday. Guess what still didn't receive. I call UPS again on Friday morning and I speak with a gentleman who says that it's out for delivery. Waited till 6pm & still not received. Now I call again and the customer service representative says that lo & behold they forgot my mattress. I asked to speak with a manager who really didn't want to talk & for whom I waited nearly 30 - 40mins. Managers name is Sheila who then during the conversation contradicts herself twice. Absolutely appalling service. I will never use UPS again nor will I recommend. Pity I can't give zero stars.