Ups is the worst thing happened to me in the last 5 years. I'm a chef and I was supposed to receive a new pair of work shoes on a Tuesday. On that day ups sent a notification the parcel was held to delivery change as per request (that I didn't do). So I called the support the day after and they told me they would deliver on the next day because the parcel wasn't received on their depot on Monday. I didn't understand that motivation but they assured me I was going to receive on the day after, so fair enough. On the next day I didn't even get a communication imagine the delivery. So we reach Friday (from Tuesday) the day I came back to work they decided to attempt one delivery. I left a note on the door (please try to get neighbours for delivery). I received a message we tried to deliver but you weren't in, 2nd attempt. This time I'm more furious than confused (meanwhile I watched the cctv to acknowledge the driver, he didn't even try to ring the neighbours) so I called the support and they told me they would arrange another delivery on the same day. After 1 hour the depot called me to tell me that they couldn't deliver because the shop were to drop the parcel was closed and I need to wait Tuesday of the next week. I just don't believe what I'm hearing and I'm now calling the support to ask for a refund and they told me they cannot process the refund because in order to file a complaint I need to get the delivery first. So ups it's basically a cancer because they will not accomplished the delivery. If you use their service you will just lose the stuff that you order and you can even complaint about it. Do never ever ever use ups because it just doesn't work