Subject: A Total Failure of Service by UPS I'm writing to express my profound disappointment and frustration with UPS following a series of failings that have not only inconvenienced me but also jeopardized my sense of security. Recently, my roommate shipped my green card via UPS overnight mail, assuming it to be a reliable, prompt service. However, this notion was soon disproved when the delivery was delayed by a day. To further complicate matters, I was informed that the card had been damaged. To my disbelief, UPS also had to correct the street number, showing a serious lack of attention to detail and efficiency. To mitigate my rising concerns, I reached out to UPS's customer service. The first representative assured me my delivery would arrive by 1pm. Yet, another package was erroneously delivered to the wrong address - a fact corroborated by photographic evidence. This ignited fears that my potentially compromised green card envelope might suffer a similar fate. Upon contacting UPS again, I was informed that my green card was still out for delivery, with a revised delivery window of 8pm to 10pm. Despite reassurances of the driver correcting the delivery, the green card did not arrive by the promised time. In my ensuing call, a UPS representative dropped a bombshell - they had opened the envelope and found my green card to be damaged. It was supposedly repackaged and rescheduled for delivery the next day. I was left dumbfounded and beyond upset by this staggering incompetence. Each interaction with UPS's customer service left me with conflicting information, exacerbating my stress and confusion. It is baffling that such a renowned company lacks a standardized approach to handling and resolving customer issues. As a small business owner, I understand the importance of delivering quality service. If I were to treat my clients in the manner UPS has treated me, my business would not survive. UPS's appalling handling of this situation is a testament to its flagrant disregard for customer satisfaction and lack of professionalism. In conclusion, I am extremely disheartened by my experiences with UPS. It has not only failed in providing the most basic of its services but has also caused considerable stress and inconvenience in the process. I strongly urge potential customers to consider other, more reliable alternatives for their important shipping needs.