Don't use UPS to deliver any non-commercial packages in Europe. Sent package to my son in France last Monday with his own camping equipment. It is still stuck at the customs warehouse, with UPS failing to pass on endless documents they requested and asking for the same customs invoice, tax number etc again and again. Absolutely incredible. If UPS are unable to deliver non-commercial packages from the UK to Europe then they need to be honest about it. On one of many calls with UPS, they explained that the issue is with the customs authorities in France. However, as a customer, my issue is with UPS for not letting me know they are seemingly incapable of delivering a straightforward package. My son needed the equipment on Saturday to go on holiday and we are still waiting for it to be delivered. An incredible and deeply frustrating farce.