I have sent my mother's passport using UPS with a guaranteed delivery of 1-3 days. It's 9 days past that time now. The UPS still can't confirm to me if the parcel left the UK. I have never dealt with such an incompetent, neglectful and disrespectful service! My mother missed her doctors appointment she was waiting for months and also currently missing her work. She won't be paid for any of the absence from work! She also missed her flight which obviously cost money. Don't use UPS! Absolutely outrages. I have advised 2 places of my work to stop using their services, we always had problems with them in the past. So they will be using 2 substantial contracts.