I would like to express my immense dissatisfaction with the handling of a recent incident involving the loss of my package. The series of events that have unfolded during this process have compelled me to take action, and I feel it is necessary to provide this feedback. My package went missing in early July, and it was not until the end of July that UPS acknowledged the loss. Following this acknowledgment, I initiated the claims process, providing all required evidence, including the necessary insurance documentation. The item in question held a significant value of £2700. From mid-August onward, I have engaged in a prolonged exchange of emails with representatives from their claims department. While they verbally committed to providing full compensation for my loss, their actions have not aligned with their words. As of today, which is nearing October, I have not received a single payment. Repeatedly, I have been told that my compensation is being processed, yet there has been no tangible progress. It is evident that there is a lack of genuine commitment to resolving this matter promptly and fairly. From my perspective, it appears evident that UPS has no intention of making a payment and is simply stringing me along. In the course of this frustrating ordeal, I sought assistance from their phone support agents, and their reactions were telling. Each agent expressed shock at the way UPS has handled my case. Some even whispered advice to consider pursuing legal action, given the clear and undeniable abuse of my time and trust by UPS. Regrettably, I find myself left with no alternative. Today, I am taking the step of initiating legal action against UPS. This decision is not taken lightly but is necessitated by the level of mistreatment, abuse and time wasted that I have endured throughout this process. It is an action I owe to myself, and it is my hope that it serves as a catalyst for reflection within UPS regarding its customer service and claims resolution procedures. I implored UPS to thoroughly reconsider its approach to resolving such cases. No customer should endure the protracted ordeal that I have faced simply to receive what is rightfully owed. My faith in UPS has been severely shaken, and I sincerely hope that my feedback contributes to a reevaluation of the company's practices. Tracking number for the world to watch: 1Z5TZ5R0D926721035 Update: 28/09/2023 (12:41) To the UPS agent mentioned below, I have just sent you the requested information via email. I intend to keep a meticulous record of every development from this point forward within this review. It is imperative that the world becomes aware of the blatant mistreatment and abuse I am enduring at the hands of UPS. Update: 29/09/2023 (09:46) Today I received the following response from the CLAIM TEAM. "Hi, Thank you for your email, in this case if you will proceed with legal actions we will have to suspend the claim and no actions will be taken until the legal actions are over. As you will initiate legal actions no further contact is needed with the claims department. " Have you observed the arrogance and the attempts to intimidate me, discouraging me from seeking legal advice? The audacity of these individuals is remarkable. This situation has been drawn out for months without apparent justification. The saga persists, and I am determined to proceed with my legal proceedings.