UPS lost a package with sensitive legal documents, thereby exposing my relative to identity theft. The response of the manager (Nevine) at the local UPS store that shipped the package was abysmal. She was dismissive and rude, saying that it was not the store's problem. She suggested I sue UPS. Avoid her store at all costs: 556 S. Fair Oaks, Avenue, Unit 101, Pasadena, CA 91105.
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