DO NOT USE THIS COMPANY! If I could use -star I would. DO NOT USE THIS COMPANY! My experience has been very bad. 4 to 5 days delivery turned into 5 weeks & the parcel was not lost at any time. I sent over 60 emails to three counties to try to resolve there communication & interaction issues. I was told it takes up to three days to get a reply from an email There is no one to speak to who can actually make contact via voice, all call centres & accounts are not in same country as despatch or receiving counties. There are no personnel that are multilingual. People are bureaucratic & uncaring of your time lines & responsibility. I had to go & pick my parcel up from the nearest delivery depot (50 miles away) I turned up to depot & they brought out my parcel & then said I could not have it as accounts had not cleared it to be picked up even though I had an email saying the account was paid. They would not accept this as it had not been sent to them. VERY VERY BAD EXPERIENCE!