Wrong shipment charges and shockingly unethical practises I am writing this review to express my extreme disappointment and frustration with the unjust and unfair situation that has unfolded regarding a shipment commissioned by our client in Japan in September 2022. Since April this year (8 months later), UPS UK has been attempting to hold us accountable for the costs of this shipment, even though it was not commissioned by us and that we never agreed any responsibility for its expenses. We have engaged with UPS agents, clearly conveying that this shipment was not initiated by our company, and thus, we cannot bear any liability for the associated costs. Shockingly, it has been brought to our attention that UPS has manipulated the original waybill document with the deliberate intention of charging us for a shipment that we never authorized or agreed to. Our attempts to address this issue have been met with nothing short of frustration and futility. We have reached out to the complaint team, only to be handed from agent to agent, each repeating the same unhelpful responses without any genuine intention of assisting us. This pattern of evasion and lack of accountability is deeply concerning and does not reflect the level of service we expect from a reputable company like UPS. What perplexes us further is the stark contrast in practices between various shipping companies. While some industry leaders such as DHL require digital approval prior to shipment acceptance, or withhold delivery until payment is settled, it appears that UPS's operational system is alarmingly underdeveloped. Resorting to questionable tactics like harassing innocent parties and falsifying documents to extract payment is not only ethically questionable but also highlights a serious flaw in their system. As a consumer, it is both outrageous and distressing to witness a corporate giant like UPS arbitrarily impose charges on individuals and small businesses for services they never consented to, especially when these actions involve tactics that undermine trust, like manipulating documents. Such occurrences leave smaller companies like ours feeling powerless and unfairly targeted. While the damage to our trust in UPS has regrettably been done, I am compelled to believe that there are still individuals within the organization with a genuine sense of fairness and empathy. I implore these individuals to step forward and help us navigate this unjust debt that has been thrust upon us. We understand that mistakes can happen, but how they are rectified speaks volumes about a company's integrity and commitment to its customers. We sincerely hope that UPS will take a close look at this situation and rectify it promptly, not only for the sake of our company but also to restore faith in the values and ethics that UPS should represent.