Absolutely awful experience! The Croydon depo delayed the delivery of my parcel for 9 days! A women from Croydon depo phoned me to give me an update and frankly she was useless! telling me the parcel needs re-wrapping! ( lied!), they are short staffed and very busy. She can’t locate my parcel at all and has absolutely no idea when I will receive the parcel! How this is going to help the customer?! Why did you even call me?! I had to phone UPS every single day sometimes twice a day and asked the operators to refer me to the higher managements! The operators were very helpful but the actually depo workers absolutely awful. My parcel arrived finally in its original wrapping so the lady lied about the fact that the parcel needs re-wrapping hence the delayed!!! Terrible experience! Why during Christmas period the depo short staffed?! Why they couldn’t locate the parcel for 9 days? Why the lady called me was so useless? Why such a delay?!