I've had such a difficult and frustrating time this week trying to get my child's PC that I will NE ER USE UPS AGAIN! ! And I'm discussing this with Best Buy corporation bc they shouldn't use UPS since they have terrible customer service and are highly unreliable for rural towns. I live in a small town with land and animals. My home is down a long drive off the road and we have a gated entry so our animals don't get out. I'm handicapped and do most shopping online bc it's easier for me. I have a large delivery box at my gate for Amazon, FedEx, usps and uos. I usually have no issues and I get deliveries sometimes daily. However, I have lost all faith in ups as a competent delivery company. The driver did not care and that was the issue! I was expecting a package Wednesday DDec.13- never came. Then tracking stated it would arrive before 9pm Thursday Dec. 14. And it needed a signature due to the high cost of the item. I was home all day. Got a notice that they attempted delivery but I wasn't there! Not true. So I called ups and getting a human on the phone requires the patience of a Saint and about 30 min of convincing a robot you need to speak to a person. Once you accomplish that task...then you find yourself waiting for a out 45 minutes either on the phone or choose a call back. Finally you get a human but pray you don't get disconnected bc thirr policy doesn't allow them to call you back! I have done this crappy routine for at least 6 times now! The person told me the driver was there but I had a gate. I said yes I do but if he needs a signature my # is posted there for them to call me and I'll drive right there. Ups said thier drivers do not have work phones and they are not required to use thier personal phones to call the customer for a signature!!!! That's not beneficial to anyone who has a gate for safety or animals. In my opinion no company should use them for large expensive items needing a signature for people in rural areas bc they will not get thier package. So I arranged on my app to move the delivery to a ups access point to be delivered then I coukd safely pick it up. So it should have been there Fri. Dec.15 by 1pm. I contacted them at 1 and the store said the driver comes daily between 11-12 but they didn't have my package!!!!??? I went through the whole ordeal of calling a human at ups. The guy told me they didn't drop it bc I put my request in the night before at 7pm. So it would be .onday.!!!! I demanded a supervisor. Ray got on the phone after I waited 35 min for him. He said he understand my problem and give him a .minute to call dispatch and reroute the driver in my area. He came back and said the driver would bring it to my house before 9pm that day, Friday. This was at 2pm and it was raining. Several issues here. So...the box was on the truck when he went to the ups access point 2 hours ago? But he just didn't leave it? And now he's bringing it to my home in the rain by 9pm but he cannot call me so I need to go sit at the gate until 9pm to get it?! The supervisor quickly realized he put us back in the same boat. So he called dispatch again. He said the driver would drop it at the access point that day by 9pm. So we waited and waited. It's now early Saturday .morning Dec. 16. No package was delivered and tracking now says Mon. Dec.18!!! I will be calling them again. And I'm calling Best Buy. That expensive pc has been rolling around in that truck for 4 days now and will be another 2 before possibly being delivered. I feel like canceling my order with Best Buy and the best thing to do is drive an hour or more to go pi k one up in store. Businesses need to know ups policies. They are not required to call customers to get a signature therefore it causes huge problems and no delivery! I'll never use fed ex again after thos careless nightmare!