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Had a real displeasure today with uPS . My parcel was out for delivery all day so I looked up the latest delivery time and it stated 19:00. 18:00 I get an alert that my parcel was delivered. I was like that’s amazing how that happened with no one at the door or any sign of the invisible force. I look on my screen and see oh it’s been delivered in another part of the town by a name I don’t recognise. This didn’t have a photo or location so I was totally confused. Great more work than just delivering the parcel in the first place I’ll ring Ups. So the person on the phone tells me it’s at a shop in your town you’ll have to go and get it. Why!!!!! So collected the parcel it’s suspiciously ripped and with the delivery address as my home address not a shop in the middle of the Town. Oh and by that point after getting it home the address miraculously updates on ups website. I wonder if I hadn’t rang and gone to collect that my parcel would still be there the next day. Iv passed my concerns to the company I purchased from.
10 months ago
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UPS has a 1.2 average rating from 2,066 reviews

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Alice, Customer Support

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