If I could give minus 3 * I would! They are the worst of the worst! Even Evri is doing better than them. 1st they have been rescheduling the delivery day EVERY day for a week even when the package was still in France. I knew that I will have to pay duty as it was few bottles of spirits from Spain. Customer service totally incompetent first they were insisting on not needing to pay any duty at all then after 2 hours on the phone with people who can not properly understand english (bless them it's not their fault for UPS using not properly trained people with call centres in India and Filipins, with no option to reach UK customer service at all) ech of them kept getting the Tracking number wrong and during a !3! hours on the phone they redirected me at least 25 times and every each time none of those people knew why I am calling so each time it was "hi, I am so and so how can I help you?" and each time they could not understand the tracking number or what I am requiring. 2nd after hours on the phone they admitted that there is going to be duty to pay after I fill the customs form. I did that exactly how I have been told being told to ignore certain fields (I did fill the form while UPS person guiding me and double checked everything with them) Just to receive an email saying that the form is missing information about what I have been told to ignore by UPS. 3rd after many days and hours on phone with dozens of advisors who kept transferring me 100 times I finally got the duty to be paid as £221 while the goods only costed me £190 so they basically asking over 105% of the cost of the goods!! what an extortion and scam! 4th I immediately disputed this with them and have been told that they will call me in the morning to discuss the dispute. However the delivery driver came by with parcel demanding £221 even when being told that I am disputing they put on the web that they couldn't deliver because I had no money. on top of that, They still scheduled the delivery for next working day! Well aware that I am in dispute with them. I called the horrendous customer service to complain yet again the same awful service have been given. Assuring me they will update the status and not to deliver it until the dispute is resolved. yet it's still showing as delivery due next working day! Absolutely awful and would never use them again, if any company who I would buy anything from online uses only UPS I will rather not buy from them than ever deal with UPS again!