of my current work schedule hrs. from M-F 7:30am-4:00pm, I couldn’t leave work to make it on time for all three deliveries 1st delivery at 3/6/24@12:21pm, 2nd at 3/7/24@11:39am, 3rd at 3/8/24@11:20am. I couldn’t change my delivery status. Didn’t understand why I was restricted, because I paid full price for this product to be delivered at my convenience, I was given no options to get my package that I paid for. UPS did not give me full access to my account to modify my delivery, it was their way or the highway. The customer support channel was useless, they only told me that they were sorry for my inconvenience. I lost money ($47.45) during this difficult time. On the bad negative service I received, I will be reporting this to all media complaint outlets. I want my package without repaying to have it reshipped to my residence, I want it delivered on my terms not USP's three strikes you’r out terms. TY.