UPS store is terrible. We paid for an envelope to go to Texas which they stated if we paid a certain amount the envelope will be received in a certain amount of days. After tracking the envelope after it was not received by the person we called to ask questions on our delivery. They was rude and stated that after it leaves their store they have nothing to do with the envelope we sent to Texas. The stated time we paid for it to be received by receiver was not received. If that’s the case we could have mailed it for our selves and it would have been received on time . Aren’t we owed a refund since we paid for this mail to be received at a certain time which it didn’t? Then we tried calling them back after they hung up rudely and they took phone off the hook to not receive anymore calls . This is just terrible for this company to take people’s money like this This sore is located across from Lego Land next to Publix store #6039 Cypress Garden Blvd. They straight stole our payment with the promise to have an envelope delivered at certain time and you can’t get to talk to anyone after taking our money for a promised delivery date.