They have pathetic customer care and delivery system coordination. There is a shipment I am waiting to receive sent from US. I have already paid the UK import custom charges (GBP 45.85) but somehow the UPS customer care and delivery teams has gap in communication. The amount still show pending at their website after 2 days. The delivery driver is without actually visiting the delivery address keep updating his notes that delivery attempted (fake). I have contacted customer care about 20 times, explained to them and provided my contact number for driver as well as payment reference numbers but still the same story. They don't understand and deliver the simple package. In addition to above I wanted to put this amount in dispute and requested for dispute form 5 times in separate calls but they do not share the dispute form. Their service doesn't seem genuine and reliable.