UPS deceives and mistreats their customers in terms of delivery. They failed to collect packages at the designated time, resulting in a one-day delay in the delivery process. They ended up delivering on Friday much sooner than the expected delivery time I was given.On the second attempt at delivery, the driver arrived on Saturday but was about to leave without leaving a note. However, someone from the house stopped the driver and asked why he was leaving. The driver explained that the package had been forgotten and was not loaded into his truck. Apologizing, he then informed them that they would have to wait until Monday to receive the package. On Monday, after utilizing the ineffective and untrustworthy MyChoice UPS App, it indicated that the driver approached my location but subsequently returned to the warehouse by 6 pm. I contacted their customer service line and was informed that the tracking information I possessed was incorrect, as per their records, the package was still in the process of being delivered. The UPS rep told me to give the driver ample time to deliver my package by 9:00pm. I contacted them right before 9:00pm to let them know that my package had not arrived yet.The representative hesitated to assist, explaining that there is limited assistance available because everyone has already left for the day. She suggested waiting until 9:00pm for the package to be delivered. I requested her to wait for just 4 more minutes as the package, which was supposed to be delivered within two days, has already exceeded its expected delivery time. She helped reluctantly, mentioning that she would see if she could send a message to the dispatcher. After checking, she returned and informed me that she could leave a message for the dispatcher to call me the next day. However, she also mentioned that there was still a possibility that I might receive my package, as sometimes the drivers, who are supposed to return by 9:00 pm, may be late. It is now past 10:00 pm, and there is still no sign of the driver or any notification regarding my package. Multiple UPS representatives have consistently deceived me, preventing me from visiting their warehouse to collect the item unless I utilize their malfunctioning app, and seeking assistance from the representatives proved exceptionally difficult. Additionally, they provided conflicting information.Attempting to voice my complaint to manager Eric/Erik turned out to be disheartening as he outright expressed disinterest in addressing my concerns. He mentioned that he had already instructed the driver to reach out to me and provide a timeframe for the delivery of my package, assuring me that someone would contact me. However, despite the usage of their subpar app, which surprisingly worked on today, I witnessed on thevtravker in the app, the driver making other deliveries in my vicinity and then returning to the warehouse without reaching me. At 6:00, I saw the truck at the warehouse and this compelled me to contact their customer service!! Based on my past encounters, I would not trust them to deliver in a timely manner even if someone's life depended on it.