If I could give 0 stars I would. 1 star is too much. Awful experience dealing with UPS. I ordered a parcel from Amazon at the end of April which was dispatched shortly thereafter. Of course, the UPS driver had difficulty delivering to the OOHPod locker that I had down as the delivery address. An Post and DPD never have issues with delivery to OOHPod lockers but somehow UPS always does. Anyway, on each of my multiple calls with different employees, I offered to collect the package myself from UPS’ depot in Finglas as I noted that I did not live far away and I had done this before with a previous package. One of the employees (the second call I had) fully lied to me on the phone and said that the parcel was in the locker waiting to be picked up and I would receive the message with my code to open the locker from OOHPod in 24 hours. Obviously, as someone who frequently uses the OOHPod lockers, I knew that wasn’t true and when I explained that, she continued to say it was the case..?????. Anyway, 4 calls later and I’m advised that my package was returned to sender just over a week ago without any sort of notification. Absolutely ridiculous customer service. As mentioned, I offered to pick up the package myself on each call and I kept being told no… so instead of contacting me, they decided to just send it back. I needed the item that I ordered for next week and I needed it when it should’ve been delivered at the very start but here we are, 3 weeks later and I’m not getting my item. Very, very annoyed by this (in case that wasn’t obvious) and will at every opportunity be advising people to avoid using UPS.