My Son moved to Poland to live with his Fiancée, and they have a baby Boy due in July. We decided to buy £600 worth of baby clothes from Next in Portsmouth. I thought we'd use UPS to send the Parcel over to my Son, as I THOUGHT they were reputable and could be relied upon to get it there quickly. We paid another £120 to have the Parcel delivered, it arrived in Poland and then became held up in their customs system and warehouse. After a couple of days, I checked to see if there was any updates, only to find a note saying, "An outstanding balance is due on this Parcel". On clicking the "Pay now" link, I was horrified to find that there was another £278 to pay for "IMPORT TAX". I thought the £120 postage was it, but no, UPS don't make it clear about ANY extra rip off charges, if it was well known, people would not use them to post their parcels. SHAME ON YOU UPS, YOU KEEP THESE EXTRA CHARGES HIDDEN TO DRAW PEOPLE IN. I had to pay this disgusting amount to ensure my Son gets his Parcel. On checking the status of the payment on the tracking page, it is still to this day, 2 days later, showing as payment due. I called UPS, after them hanging up on me the first time, I rang again and got through to be told, "Yes, I can see you have made payment" got given a case number and now am hoping that the Polish delivery driver doesn't try to demand money from my Son. My Son has lots of photos, of Paypal payment, and many others to prove payment has been made. I WILL NEVER USE UPS TO DELIVER OUTSIDE THE UK AGAIN, they know about foreign charges but keep quiet to lure us into using them, they don't care once they have your money. I paid for insurance for the Parcel, and will be claiming.