I work for a medical building. We ordered a part. Tracking listed it as getting here on Monday, September 16th. The package is not here. We are two stories. So, I reached out by phone. You can't talk to a human. If you can, they make it extremely difficult. I used the on-line SMS. Again, just automated directions. I had to actually start a UPS account to e-mail about the issue. We are a medical building surrounded by medical buildings. And we occasionally get things from neighboring medical buildings. I just want to know if the part maybe landed a building short or long of us. The part in question cost my company almost $800 and was a custom part that took months for the sender to build it. Also, the name of the person who signed for the package on our end doesn't belong to anyone who works in this building.