I can’t give a zero or trust me I would. So here’s a true story. On Friday last I was told via email my parcel would arrive between 1.15pm and 4.15 pm . I arranged to leave work and be home for 1pm. I received another email that day in the morning saying there was a delay. No further details. I then received an email saying it would arrive between 12.30 and 2.30 (so much for a delay!) the message arrived at 12.16pm! I dashed home breaking all speed limits as the parcel needed to be signed for apparently so I could be there for 12.30 onwards. Nothing arrived all day and at some stage mid afternoon I received another message saying it would arrive before the end of the day (7pm). I wasn’t overjoyed but at least it was still coming. Now dear reader you will have guessed where this is going. You are correct… it didn’t arrive at all!!! They now want to deliver on Monday. We can’t take it, we both have to work! I will attempt to ask a neighbour, it’s a big box and they are all elderly and signing is another awkward thing for them. I can’t use a ‘safe place’ because they want me to waive responsibility for its state or safety on delivery.. really!!! would you trust them after this!!!! UPS may reply to this and say how sorry they are and make an excuse etc about weather etc (it was a fine day) but beware because they did exactly the same thing before with a delivery from the same company I purchased from , albeit it last time it arrived just before 7pm. I can see The parcel left the depot at newhaven at 09.30am (allegedly) we are only in Worthing. So my question is .. is this acceptable because I think it’s an absolute disgrace! Dear reader, make your own mind up please but be careful to consider EVER using this company. By choice I will never use them! I will also be detailing all of this and my other experience to the company I purchased from. UPS before you reply with a lame excuse or un-truths. Check your records please!! I will be waiting to prove all of the above! Also readers have you tried contacting them… almost impossible by any means!! There’s a reason for that!! Date of experience: 27 September 2024