I paid for next day delivery £30, my letter arrived in two days time and its incredibly difficult to speak to anyone about compensation / partial refund. UPS has somehow moronically allocated my order that I made on their website by buying next day delivery service and having a letter picked up from one company and delivered to the other, so are saying that because the company it was picked up from has an account with UPS it needs to be them asking for a refund... However, they never paid for the or even placed an order so they say they have no basis to ask for this refund. UPS also has no email so its not possible to email all the evidence through and you are dealing on the phone to someone with fairly poor English and 0 interest in getting this sorted. Basically Unreliable, Incompetent, morans, and a pain in the axxx.