I purchased a £1900 gold chain, received my delivery update from UPS on the Thursday, between 1030am and 230pm, so I had to take the day off work due to them needing my signature, so I waited...at 215pm I thought I'll wait outside the front, due to SOME delivery companies nightmare lies about nobody being home....I waited until 330pm, and nothing ....then at 430pm they updated the tracking saying will arrive same day, but by 7pm....I had to collect my child from school at 530pm, so I got a friend to come round and wait in my stead, ....7pm comes, nothing...then an update stating actually, there's been a delay of one business day (Next day)....so today has come, another day's wages lost, the time frames were identical, 1030 to 230pm... 230 has come and gone, nothing , it's now 6pm, still no update on tracking, still says between 1030 and 230pm...there's not a single phone number where you can ring and speak to a human, and TRY and get some info....all roads lead to the app or website, where you are force fed the generic info...so now I'm thinking, this isn't going to come AGAIN! with no real reason as to why, it obviously was on the van, for 2 days....I am so angry about this service , and Saturday I am scheduled to have a tooth out, so I've literally been done over, by one of the biggest delivery companies on the planet, which I thought would be brilliant when the company said they were using UPS, I thought no issues there....how wrong was I! ....I'll NEVER recommend this company again...and no doubt will get the same generic response from this review, if any at all.