From paying the customs invoice the East Midlands branch cannot manage to lift the package and put it on to a delivery vehicle. Lost so much business because of this. No contact number for the UK centre, do not answer emails or take incoming calls. Nobody takes ownership of any problem despite promises. A monumental failure on customer service and lazy staff. A statement from the head of operations: Managing a team of over 200 employee within the hub as well as the ramp aircraft handling team. I bring a wealth of expertise in operations management, having led many functions during my career, including all of the UPS U.K. and Ireland sorting hubs. I have also held the role of U.K. Hub training manager responsible for orientation programs, management training and development along with working with the UPS worldwide corporate teams in delivering programs within the UK. As a highly skilled specialist in operations management I have also joined colleagues from our corporate audit team to audit other UPS countries and districts, offering guidance on best practices and improvement strategies. Well we can all talk a good job Mr. Millward.