Got given notice that they would arrive on 8/11/2024 and they did not turn up. Then on 11/11/2024, while I was working, someone from UPS rang me on my mobile, while I was with a patient multiple times. I had to turn my phone off. I took one whole day off work on 12/11/2024. Took another day off work on 12/11/2024 and waited in my apartment the whole day, did now shower, did not eat, did not use the toilet as I did not want to miss out on the delivery. The man came, buzz at the gate and when I pressed the reply button, did not wait and left. I waited for a few minutes, in case he will ring again and he did not. I ran down to the foyer of the apartment and there was no delivery person. I missed my delivery. Rang the help line and was advised they will come in an hour and then received a phone call that they will not be coming and will come again tomorrow (13/11/2024). I told them that I work 6 days a week and cannot take another day off (as I have a mortage, bills to pay, was meant to go to the bank, had a car accident recently and did not get my car repaired as I was waiting for this delivery) and told the man that I cannot wait another day, for a delivery person who cannot buzz twice or wait a few minutes, the man's reply, "that is your opinion". I asked him "what it that suppose to mean" and he answered "that is in some people's opinion". Well guess what... it was recorded in the apartment camera, so I don't think it's my opinion. I asked if they could send it to a shop in Melbourne (my third phone call) -> a female shouted at me and told me that I will just need to wait until next Tuesday. Unfortunately, some of us have work, mortgages and bills to pay, we cannot wait 3 days for a delivery and a delivery man who cannot even wait 10 secs. A delivery man delivered my package FINALLY on 19/11/2024. I must admit, he was a smooth talker - he made it a point to "talk at me", told me that the delivery man from last Tuesday was "shifty" and that he was not at fault as there are "shifty" people that deliver for the company. Once again, this is not my problem and I do not have any obligation to listen to his toxic work environment. I paid for a delivery of ONE item, unfortunately, I did not pay to listen about his "lazy, shifty colleagues". My response was a polite smile, as I just wanted him "out of my hair" and more desperately, I wanted my package!!! Before he left, I think he thought I was impressed with him, as I continued to begrudgingly smile. He showed me his name card, REITERATED his name and surname and asked me 3 TIMES to give him a positive feedback. He then added that he needed a positive review to "keep his job". I smiled and replied, "I understand". It was at this stage that my blood pressure really escalated, as I thought about the three days worth of work that I had missed (with loss of income), and when I rung the company at least three times last week, no one seemed to care. What made me even angrier was that after I had PAID for this delivery, I need to succumb to his innuendos and coercive statements to give him a positive feedback so that he can "keep his job". The smooth talker annoyed me more, as he continued to state that he "likes to treat his clients as relatives". Before he left, he showed me his name card and reminded me to give him a positive feedback one more time. THE MOST INAPPROPRIATE THING FOLLOWED ON - HE MESSAGED ME HIS MANAGER'S EMAIL AND ASKED ME TO GIVE A POSITIVE FEEDBACK, in case I forgot. I don't know the motive, of this narcissistic person who asked if I "really worked at a hospital" (I wore a t-shirt and shorts, as I was going to the rowing shed). My response was, "I do work in a hospital"; I then thought, for what it is worth, I could be.... a physiotherapist, a cleaner, a kitchen hand, an occupational therapist, social worker, nurse or a doctor... whether my delivery is dependent on what my job title is and where I work, is ONCE AGAIN inappropriate. Please remember, I did not pay for a delivery to listen to HIS PROBLEMS AND TO BE COERCED INTO EMAILING HIS MANAGER TO CONTRADICT MY PREVIOUS complaints. Before he left, he belittled me by saying, "don't stress... you stress too much... you know, its an expensive package... don't stress". I wish that a few condescending phrases, a lollipop, could help me make up for the loss in salary, erase the most abhorrent experiences that I went through during the various phone calls with the rude, obnoxious and UNHELPFUL staff that I had to deal with... but it doesn't. If the company wants a positive feedback -> please do a root cause analysis FIRST as to how your service is under par (as evidence by the number of one stars that I have noted in Australia, the United Kingdom and USA), please implement measurable actions that you can undertake to improve your services. Please audit your deliveries and try to improve your service. By doing this ostensibly menial task, most people that have given you a low rating, would already be satisfied, at least, their concerns were addressed and MORE IMPORTANTLY THE ADVERSE EXPERIENCE THAT THEY WERE SUBJECTED TO WOULD NOT BE REPEATED. Please educate your managerial staff and personnels as to the appropriate way to address and talk to clients and what professionalism truly is. I think one week is a long time to wait for a delivery of ONE PARCEL and a SMILE is really the best that I can do with these people to get them out of my life and more importantly, to get my package!!