Terrible Service and Communication Had a delivery scheduled for today, with a promised time slot of 10:30am-12:30pm. Stayed in all day waiting, only to have the time pass with no sign of the delivery or any update. Contacted customer service, which was an ordeal in itself due to the automated system. Finally got through to a representative who was unable to provide any useful information and simply told me to "sit tight and wait". Was assured the package would arrive by 9pm, but the call was then abruptly ended, preventing me from giving feedback—likely on purpose. At 5:30pm, after wasting an entire day, I received a message saying the delivery was delayed by one business day, with no explanation or apology. This experience has been a complete failure of customer service and communication. I will avoid using UPS in the future and cannot recommend them to anyone. Shocking service.