If there was a ZERO star option that would be a start. Numerous times on numerous orders they chose to deliver the package to an access point for pick up. The original address on the online order was my home address. No changes made on my part. Numerous phone calls later requesting a manager each time. Having to re-explain the issue each time because they do not have a system to accurately detail the ongoing issue. I was guaranteed the delivery at a specific time and of course it didn't happen. The agent on the phone actually hung up. I had to call back and ask for yet another manager who would "escalate the issue". All they do is read from a script and try to apologize and talk over you without giving you the opportunity to speak. Zero problem solving skills. No customer service system at all. Again my package was not delivered as promised. Online vendors who choose this company as there shipper put customers in an unreliable situation. I will NEVER support UPS or any vendor now that uses this company as their shipper. False promises. Zero customer service. Absolutely no training of their staff on how to deal with anything. Managers are useless.