I want to leave an extremely outraged review about your company. Due to your negligence, a person almost lost their life. My brother has diabetes, and Medtronic sent diabetic equipment through UPS. The delivery was scheduled for Thursday, and we waited for the courier at home all day. However, for some reason, the delivery was postponed to the next day. That night, my brother’s condition became critical: first, his blood sugar dropped dangerously low, and then it spiked sharply. The following day, we waited for the courier again all day, but instead of delivering the package to our home, he left a notice saying we were not at home and sent the package to a pickup point. The delivery required a signature, and it was supposed to be made directly to our door, as my brother was feeling unwell and could not go to pick up the package himself. In the end, despite his poor health, he had to go to the pickup point. This is not the first time your courier has behaved this way: previously, he also left a notice claiming we were not home, even though we were , but nobody сame. I strongly urge you to pay attention to the quality of your couriers' work. This situation has not only happened to me but also to my neighbors. Apparently, UPS often redirects packages to pickup points because couriers are too lazy to deliver them to the door. We are overpaying for door-to-door delivery, but this service is not being provided. I am deeply disappointed with your service and categorically do not recommend UPS in the Netherlands. If this kind of customer service exists in one country, it is likely a general practice of your company.