For years in the Hermes (now Evri) were, in my opinion, the worst delivery company in the country. I would say that UPS have now usurped them. Here's why: I placed an online order with a company called Rugvista on 29th November. Delivery was supposed to be made within 1-5 working days. On Weds 4th Dec I received an email from UPS stating my item would be delivered by end of the day. However there seemed to some sort of delay at customs at Stanford Le Hope so the delivery did not happen. I received another email on Thurs 5th Dec stating the item was "on it's way" from Northampton. I live in Peterborough. I took a second day off work waiting for the parcel to arrive. The website did not show any updates and the item still has not arrived. By Friday 6th Dec, the UPS website still shows the item as "on it's way" from Northampton and had not updated since Thursday morning. I could not afford to miss a 4th day off work waiting for the item to arrive and sign for it so I called UPS customer service on 0345 787 7877. A little tip, when it comes to the spoken options say "speak to someone" and you will eventually get through to an actual person. That being said, the customer service person I spoke to was completely ineffectual and useless. After explaining to her the emails I had received and lack of tracking updates on the website after looking into it all she did was confirm to me the exact details I had given her. A scant explanation was given that "this is the busy period" hence the delays. But, in my opinion, all delivery companies should know this is the beginning of the busy period of the year and do whatever they can to minimise delays like this from happening. Also, apparently the emails are part of an automated system. She did offer me the option of going to the Northampton depot and collecting the item myself (so, instead of the DELIVERY COMPANY doing their job and delivering my item on time they give me the option of collecting it from them). The customer service person did take down my number and said they would contact the depot and have someone call me before end of business. Obviously that call didn't happen. I was also told just to keep checking the website for updates and if it hasn't updated over the weekend, to call them back so they can look into it again. Saturday morning I wake up and check the website to see it has finally updated and the item is "out for delivery" and should arrive between 2pm - 6pm. As it was 11am I thought I had plenty of time to head down to my local garage to pick up my motorcycle that had been in for repairs. Halfway through my journey I get an alert from the cctv camera home that UPS have arrived!!! So after days of delays on an item that needs to be signed for they give me a time window and then arrive early. Fortunately I had a friend staying over who was able to accept and sign for it. I will NEVER use UPS for anything. And if any company I order things from online use UPS I shall contact the company directly to arrange for a different delivery company to be used or go and find the item elsewhere from someone that does not use UPS. They are terrible at their job and their customer service is criminally bad.