I went to the UPS store in Denman Mall here in Vancouver. We’ve had a federal postal strike in Canada and I really needed to mail off an important document to my Union. I’ve bern to this store before for computer, fax and express mail stuff before. I knew they were a bit pricey, but my experience tonight was ridiculous. There was one guy working and about 8 people wanting service. The store was a mess with boxes littered all across the floor. People couldn’t move in there and were bumping into each other. The one worker was over whelmed and kept apologizing. He was very disorganized as we all were waiting to mail off letters and send gifts with their mail service. I had to grab a pen behind his desk because he was busy helping someone else. I filled out my envelope and when it was my turn he told me I needed to fill out another form…he did this with everyone which I thought was a waste of time when UPS could have had those forms and pens out and excesible for all people to fill out while he was busy with other customers. Finally, after a 25 min wait I got up to the workers desk again and I asked him how much it would cost to mail off a single page letter locally to my Union her in Vancouver. I aLeo asked him what my options were? He told me there was only one option to send it express and it would cost me $35 plus tax. I was shocked! The woman before sent out a whole box filled with gifts for $75 and she was sending it to a different province, For a one page letter I was expecting $10 maybe $15 it was a single page letter and being delivered locally. There was no way I was paying that! I remember thinking is UPS using the postal strike and Christmas to rip people off? Also none of their prices weee listed in a price board, I found the store to be extremely disorganized, short staffed for the Christmas season, unprofessional staff, messy interior, no pens or execible forms to fill out and they wasted my time. I even shared this with the one worker there, but he didn’t seem genuinely sincere and he just kept apologizing almost as a way to get ride if me. Anyways will not be going back….$35 for 1 letter…I can’t get over it! What a joke and ripping people off. Very upset!