I would give UPS zero stars if that were an option. UPS has been a poor courier service for years, but they somehow manage to get worse over time. This month alone, I’ve experienced three instances of urgent packages stuck at a processing station just 20 miles from my company. My latest package has been sitting there for over a week with no delivery in sight. To make matters worse, they don’t allow customers to pick up packages in person. Calling UPS for help is a nightmare. You’re forced to wait at least 40 minutes on hold to speak to a representative, only to receive little to no useful information. The limited details they do provide are vague and unhelpful. In my years of experience working with other courier services like FedEx, DHL, and TNT, UPS is by far the worst. And as I’ve said, they seem to be declining further with each passing year. Save yourself the frustration and consider alternative options for shipping needs.