Never again! I provided the wrong address but the correct person and company name. When I called customer service they said there was nothing they could do. When I asked why they said because I gave the wrong address. I said the address is the only criteria to deliver a package she said yes. I said why do I need to provide a name and a company name? Dead silence! Any idiot can see that the name on the package does not match the address and at the very least return it. She said I could file a claim. Terrible company that cares little about the trust people put in them especially for delivering a letter for 75.00.